Cancellations and Refunds

At Kar Care, customer satisfaction is our priority. Please read our cancellations and refunds policy carefully before making a purchase.

1. Order Cancellations

All orders, once placed, are final and cannot be cancelled under any circumstances — irrespective of whether the order has been dispatched or not.

In the event a customer wishes to cancel their order, no refund will be issued — including any partial payment made at the time of placing the order. We strictly do not offer refunds of any kind for cancellation requests.

2. Return Policy

We accept returns only in the case of damaged products received. We do not accept returns for any other reason, including change of mind, incorrect size selection, or dissatisfaction with the product.

3. Conditions for Return

To be eligible for a return due to a damaged product, the following conditions must be met:

Unboxing Video is Mandatory: You must have a clear, uninterrupted video of the unboxing of the product. The video must show the sealed package before opening and the damaged product inside. Without a valid unboxing video, return requests will not be accepted under any circumstances.
The return request must be raised within 48 hours of delivery.
The product must be unused and in its original packaging.

4. How to Raise a Return Request

To raise a return request for a damaged product:

Contact us through our website within 48 hours of receiving the order.
Provide your order number and a description of the damage.
Share the unboxing video clearly showing the damage.
Our team will review your request within 2–3 business days.

5. Replacement

Once your return request is approved and the damaged product is verified through the unboxing video, we will arrange for a replacement product to be sent to you at no additional cost. Refunds in the form of money are not provided; only product replacements are offered.